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We only accept The Customer Success team only accepts warranty returns for products that were purchased directly from EnOcean.

Unless otherwise specified, all products that were purchased directly from EnOcean have a one-year warranty from the date of purchase.

If you purchased the product through a distributor or third-party, then please contact them for any warranty returns.All products unless otherwise specified have a one year warranty from the date of purchase that were purchased directly from EnOcean.

Product InfoInformation

Most SmartServer IoT issues can be fixed by re-imaging itthe SmartServer.

RMA Process for Edge Products

The steps that follow describe the process for Edge products:

...

product returns.

1. Send an email to order@enocean.com cc’ing edge.support@enocean.com – include . Include “RMA request for product xxxx” in the subject bar “RMA request for product xxxx”line.

2. This email will then alert the support Customer Success team that you have a possible RMA.

3. Our support The Customer Success team will then contact you to check if determine whether the issue can be resolved remotely, without you returning the items to ushaving the item(s) returned.

4. If we need the items to be returned,  we it is deemed necessary that the item(s) is returned, then the Customer Success team will convert your support ticket number into an RMA number.

5. We The Customer Success team will then contact you, confirming the RMA number, and will provide you with an address to return where the faulty product tocan be sent.

   1. For an Edge product

   this

   1. , the return address is a USA address (see below).

   As per

   2. Per our terms

   & conditions customers usually pay

   1. and conditions, and depending on the fault, you are typically responsible for the return freight costs.

   But this does depend on the fault.

6. Once our support team have the Customer Success team has received the faulty product, they will be able to quickly confirm the issue, and we you are usually offer you offered the choice of a credit note or replacement product.

Adress for return shipments: Edge Product Return Address

EnOcean Edge, Inc.
#230
5655 Silver Creek Valley Rd.Road
San Jose, CA 95135