KB1467 - IzoT Net Server and OpenLNS Net Server License FAQ

Owned by Michael Wytyshyn (Unlicensed)
02-Jan-2024
4 min read

The first version of IzoT Net Server was called OpenLNS Server (4.0). The license information for IzoT Net Server also applies to OpenLNS Server and vice versa.

When you purchase IzoT Net Server, you purchase an activation key and and one or more years of maintenance license (first year is included). IzoT Net Server activation comes with one license

 Information

Activation

Activation keys are dependent on the version of IzoT Net Server you purchased. Newly purchased IzoT Net Server activation keys are for IzoT Net Server release 4.2 or later. If you have an issue activating an older version of IzoT Net Server contact support and let them know the IzoT Net Server version you are using an the activation key.

IzoT Net Server can be used on both PCs and VMs.

IzoT Net Server licenses are tied to specific hardware, software and bios. If any of that information changes it can invalidate the license. We have seen in a couple of cases is if you have a USB flash drive plugged in when you license IzoT Net Server and then unplug the USB flash drive that changed in the license hardware information and invalidated the license. So a bios update, a windows update or replacing hardware can invalidate the license.

If you are using a VM you need to open the same instance as was licensed. If you open a copy of a licensed VM then it will most likely be unlicensed.

Maintenance License

In addition to an activation key there is a maintenance key. The maintenance key allows you to upgrade the software to a new version. We recommend that you upgrade to 4.5 whether you have or don’t have a maintenance license. IzoT Net Server comes with a 1-year license. After purchasing a maintenance license, activate the activation keys and then contact the support team edge.support@enocean.com so they can extend the maintenance license. The maintenance license can only be extended for already activated licenses.

Tying a license to an email address

You can optionally tie the Activation key licenses to an email address. You must first create an email account using the following link. This allows you to do license recovery or return. If you have issues tying the license to an email account then it is best to try activating without using the email address
Echelon License Wizard Email Account used for IzoT CT and IzoT Net Server

The Echelon License Wizard is used to activate and manage licenses

Start > Echelon License Wizard > License Wizard

Supported License Actions in the License Wizard (license drop down)

  1. Activate - in Step 1 select Activate product licenses

  2. Return - select Manage product license

Unsupported License Actions in the License Wizard - do not use as they don’t do anything

  1. upgrade

  2. validate

Automatic Activation

If the PC has internet access and the Echelon License Wizard can communicate to the License server then you should be able to activate the license yourself (in Step 1 select Activate product licenses).

Offline Activation (or Echelon License Wizard can’t communicate to License server)

  1. The Echelon License Wizard will generate a *.elwrq (in Step 1 select Activate product licenses)

  2. You can do one the following to create a *.elwrs activation Request file

    1. Process the *.elwrq file yourself (much faster)

      1. Take the file to another PC with the Echelon License Wizard that has internet access and can access the License Server.

      2. In step 1 of the Echelon License Wizard, click the yellow “Show Advanced Task” on the lower-left-hand corner of the dialog.

      3. Select “Process a license response file obtained from Echelon” click next and complete the activation process

    2. Send *.elwrq file to the following email address
      edge.support@enocean.com

  3. Activate the *.elwrs license response file

    1. In step 1 of the Echelon License Wizard, click the yellow “Show Advanced Task” on the lower-left-hand corner of the dialog.

    2. Select “Process a license request created on another computer” and click next to create the *.elwrs file.

Transferring the Licenses

  1. Return the license to the server

  2. On the new PC activate the license

    1. If you can’t return the license as the old PC is no longer available and you tied the license to an email address

      1. In step 1 of the Echelon License Wizard, click the yellow “Show Advanced Task” on the lower-left-hand corner of the dialog.

      2. Select “Recover licenses lost on an inacce

    2. If you returned the license just do a normal activation

    3. If you can’t return the license

Possible Issues

  1. MachineLockRequirement

    1. This means the PC or VM doesn’t meet the minimum requirements for the IzoT Net Server license.

    2. Contact the support team and provide the error message, IzoT Net Server version and Activation key.

  2. License validation failed status = Bioslockfailed

    1. This usually means that the bios, software or hardware changed and invalidated the license or someone open a copy of a licensed VM instead of the instance of the VM that is licensed

    2. The support team needs to return the license and then you can re-activate the license again.

      1. If you have a spare license use that and then contact the support team with the problem license

      2. Contact the support team and provide the error message, IzoT Net Server version and Activation key.

Contact Support

  1. include activation or license id. If an issue also include

    1. The CT software version

    2. Echelon License Wizard version (lower right hand corner of dialog)

  2. Two ways to contact support

    1. Open a support ticket (usually a faster response time)
      https://support.enocean.com/#login

    2. send an email
      edge.support@enocean.com

  3. If going on site, let support know ahead of time in order to speed up response times

 Related Products

  • IzoT Net Server

  • OpenLNS Server