IzoT CT/IzoT Net Server Tool Are Not Seeing Service Messages

All IP-852 and U60/U70 routers have a service/connect button in the LON Configuration page. This button is used to send a service pin message. If IzoT CT or IzoT Net Server Tool are not seeing service messages (e.g., IP-852 router) from the LON SmartServer LON Configuration page, then consider the following:

1.  Make sure that the SmartServer is configured for IMM. Routing is only available when using IMM (DMM is the default).

   1. Look at the System Configuration page (LON Network Management Mode shows Independent or CMS shows IMM).

   2. To change to IMM, go to the CMS Devices widget and select the Segment Controllers tab. Then click the SmartServer's Action button () and select the Switch to LON independent Management Mode action.
      
      

2. The LON Configuration page allows you to send service pin messages for the routers. IzoT CT and IzoT Net Server neuron IDs are called MAC addresses on the LON Configuration page.

   1. Every time you re-image, reset the database, or restore to factory defaults, these operations change the MAC addresses. With these operations, re-commission the SmartServer in the LNS database with the new neuron IDs.
      
      

3. If you are using enhanced security (System Configuration page), then outgoing ports that are used for routing are closed and you will need to do one of the following using ssh:

   1. Disable enhanced security.

      sudo smartserver-secure -all

   2. Open any outgoing ports. Use the following command to determine which ports are open:

      sudo ufw status verbose

      Look at the Config Server to see which ports you need to open (if you are using the default 1628 port).

      sudo ufw allow out 1628/udp

       

4. Some of the neuron IDs (called MAC IDs on the SmartServer) are displayed on the LON Configuration page.

   1. If you do not see service pin messages in the integration tool, refer to the following workarounds:

      1. You may need to perform a restore-to-factory for the IP-852 service pin messages to work properly after performing a re-image.

      2. Try to manually add the neuron ID using the router MAC address that is displayed in the LON Configuration page.

   2. Perform the steps below using the console/SSH to determine if something is misconfigured in the SmartServer. Provide this information to Support.

      1. Show ethaddr_space=32 using the following command:

         sudo fw_printenv | grep "ethaddr_space"

      2. Verify that the assignedmacs owner is apollo as shown in the following example:

         ls -l /var/apollo/data/router/ -rw-r--r-- 1 apollo users 0 Feb 9 11:04 assignedmacs --- needs to be apollo -rw-r--r-- 1 apollo apollo 21 Feb 9 06:14 lonNi.conf

      3. List the available mac addresses using the following command:

         cat /var/apollo/conf.d/macaddrs

      4. List the mac assignment using the following command:

         cat /var/apollo/data/router/assignedmacs