SmartServer IoT Password Is Forgotten

There are two types of user logins: apollo, the primary user that is used to configure the SmartServer (e.g., configure the SmartServer IP Addresses), and end-user.

1. End-user

   1. End-user passwords can be recovered by clicking Forgot Password on the SmartServer CMS login page, which causes a reset password message to be sent to the user, if SMTP is configured. 

   2. An owner user type can click action button for the user that is having a problem from the Users widget and select the Reset Password action, which causes a reset password message to be sent to the user, if SMTP is configured. 

   3. If SMTP is not configured, then you may need to remove the user using the CMS Users widget, and then add the user with a new password.
      
      

2. Apollo user 

   1. When you change the apollo password, the password needs to be changed in three areas: SSH/console/SFTP, the Configuration page, and the CMS.

      1. When you change the apollo password using the System Configuration page, then all three areas are changed. It is recommended that you only change the apollo password using System Configuration page.

         1. If the CMS does not accept the new apollo password, then try logging in with the old password. If that works, then use the Users widget to change the apollo password to the new password.

      2. If you change the apollo password using the Users widget, then only the CMS gets changed and the SSH/console and Configuration page will still use the old password.

   2. If the apollo password works for SSH/console, SFTP, and the Configuration page, but not for the CMS web page, and you just changed the password using the System Configuration page Change Password button, then perform the following:

      1. Reboot the SmartServer.

      2. Log into the CMS using the old password. If this is successful, then go to the Users widget and change the password to the new password. 

   3. Use password recovery, if enabled on the System Configuration page to convert the password back to the original password.

      1. If you restored a Full System image, then the original password is the password of the SmartServer from which you made the backup. 

   4. If the password problem still persists, then you will need to change the SmartServer password and perform a restore to factory settings, which will delete your current configuration (i.e., CMS and IP address settings).

      1. If you changed the apollo password, then restore the password using the console port from the U-boot prompt. Contact the EnOcean support team for instructions.

      2. Next do a restore to factory settings using the System Configuration page Reset To Defaults button.