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File Export Is Not Working

File Export Is Not Working

When you export settings or create backups using the SmartServer CMS Import/Export Button and click the download button, the SmartServer will open a new web page that uses the SmartServer hostname in the URL. If you do the export remotely through a VPN, or the hostname to IP address resolution does not work, then you will get an error similar to the one shown below.

Perform one of the the following:

  1. Change the URL to use the SmartServer IP address instead of the hostname. For example:

    1. URL using the SmartServer hostname that returns an error: https://smartserver-17qap31/iap/cms/storage/download/e9xbVBKle7

    2. Replace the hostname with the SmartServers IP address and then click the enter key: https://10.100.16.31/iap/cms/storage/download/e9xbVBKle7

      1. If you change the HTTPS port (say from 443 to 1443) you will also need to add that: https://10.100.16.31:1443/iap/cms/storage/download/e9xbVBKle7

  2. If the SmartServer always uses a fixed IP address, change the /etc/hosts file to resolve the hostname to IP address. See Backing up and Restoring the SmartServer for more information.