Downloading Logs

Downloading logs is available with SmartServer 4.0 and higher.

For SmartServer Pi, Download Logs feature s is supported for SmartServer Pi 4.3 and higher. SmartServer Pi is available with SmartServer 4.2 and higher.

You can download SmartServer logs for troubleshooting and system diagnostics. To download logs, follow the steps below.

1. Open the SmartServer Configuration page as described in Accessing the SmartServer IoT Configuration Page. The Network tab appears as the default SmartServer Configuration page. Once the network settings are configured for the SmartServer system, then the System tab will appear as the default.
   
   

   SmartServer IoT Network tab
   
   
   SmartServer IoT System tab
   
   
   For SmartServer Pi, open the SmartServer Configuration page as described in Accessing the SmartConnect Configuration Page. The Configuration page view that appears depends on your cache data. As needed, click the SmartServer IoT tab (left-side). The System tab (top) will appear as the default as shown below.
   
   
   SmartServer Pi System tab
   
   

2. Click the System tab as needed.

   
   
   SmartServer IoT System tab
   
   

3. Click Download logs.
   
   The examples that follow show a SmartServer IoT system. For SmartServer Pi, the Download Logs feature works similarly. 
   
   
   SmartServer IoT System tab
   
   A message appears indicating that logs are being collected and that the process will take a few minutes to complete.
   
   
   SmartServer IoT System tab
   
   Once the logs are downloaded, a message appears indicating that the file is ready.
   
   
   SmartServer IoT System tab
   
   

4. Click the Download button to download all logs and configuration files to your PC.
   
   
   SmartServer IoT System tab
   
   
5. Click the download log to unzip and open the file.
   
   
   SmartServer IoT System tab
   
   
6. Click anywhere on the System Configuration page to bring the page back into view.