Downloading Logs

The ability to download logs using the Logs button is available with SmartServer 4.0 and higher.
Downloading logs is not supported for SmartServer Pi. SmartServer Pi is available with SmartServer 4.2 and higher.

For SmartServer 4.1 and prior, see Downloading Logs (Release 4.1 and Prior).

You can download SmartServer logs for troubleshooting and system diagnostics. To download logs, follow the steps below.

  1. Open the SmartServer Configuration page as described in Accessing the SmartServer Configuration PageThe Network tab appears as the default SmartServer Configuration page. Once the network settings are configured for the SmartServer system, then the System tab will appear as the default.

    Network tab

    System tab

  2. Click the System tab.

  3. Click Download logs.

    An message appears indicating that logs are being collected and that the process will take a few minutes to complete.

    Once the logs are downloaded, a message appears indicating that the file is ready.

  4. Click the Download button to download all logs and configuration files to your PC.

  5. Click the download log to unzip and open the file.

  6. Click anywhere on the System Configuration page to bring the page back into view.