Setting up Alarm Email Notifications

Owned by Nina Cardillo
Last updated: 12-Jul-2024
6 min read
Prior to SmartServer 3.5, the Alarms and Events widget was called the Alarms widget.

You can manage alarm notifications in the SmartServer using the CMS Alarms and Events widget as described in Managing Alarm Notifications. You can also set up alarm notifications to be sent as emails as described in this section. 

To send an alarm email notification from the SmartServer, first set up an SMTP server that the SmartServer can use to send the email. See Configuring SMTP Settings section located in Configure Your SmartServer.

Once an alarm occurs, it will appear in the Alarms and Events widget for a specific target. To see another occurrence of an alarm type for a specific target, you must first clear the alarm. For example, a datapoint has up to four alarm types: Low Warning, Low Error, High Warning, and High Error. Only one entry for each alarm type will appear in the Alarms and Events widget for a specific datapoint; however, the same alarm type may appear for multiple datapoints. Since an email is sent each time an alarm criterion is met, you may receive multiple emails for any alarm type.

The Alarms and Events widget displays the time, device name, and the UID for each discovered alarm condition. It also provides the ability to create, copy, edit, and delete alarm definitions as described in this section. 

This section includes of the following tasks:

Creating Alarm Definitions and Email Notifications

To create an alarm definition and set email notifications, perform the following steps:

  1. Open the SmartServer CMS.

  2. Open the Alarms and Events widget. Click the Expand button ().



  3. Click the Alarm Definitions button (). 

    The Alarm Definitions view appears.



  4. Click the Create Alarm Definition button () .

    The Add Alarm Definition view appears.



  5. Enter the alarm definition information.

    • Name
    • Alarm Type – options include (this list is dynamic and can grow as additional alarm conditions are defined):
      • CMS Error
      • CMS Warning
      • Cleared Alarm
      • Created Device
      • Created Device Type
      • Deleted Device Type
      • Deleted Event
      • Deleted Logged Data
      • Device Not Communicating
      • Export Process Completed
      • Export Process Started
      • Firmware Update
      • Firmware Update Failed
      • Import Process Completed
      • Import Process Started
      • Initiated Discovery
      • Logoff
      • MQTT Configuration Not Updated
      • Modified Device
      • Modified Device Type
      • Password Not Updated
      • Permission Change
      • Power Cycle
      • Provisioning Failure
      • SmartServer IAP
      • Successful Logon
      • Type Mismatch
      • Unknown Type
      • Unsuccessful Logon
      • User Account Change
    • Description – optional alarm definition description
    • Scope – Group (for multiple device) or Device (for a single device)
    • Target – specific device(s), or check the Select All option for all devices
    • Notify List – allows you to set email notifications for alarms. Enter the user or email address where alarm notifications are to be sent (use a comma separator when entering multiple users or emails). If you are entering a user, the alarm notifications will be sent to the email address that is specified in the user settings.



  6. Click SAVE.

    The Alarm Definitions view appears.



  7. Click BACK to return to the Alarms and Events widget view.

Creating an Alarm Definition from a Copy

To create an alarm definition from a copy of an existing alarm definition, perform the following steps:

  1. Open the SmartServer CMS.

  2. Open the Alarms and Events widget. Click the Expand button ().



  3. Click the Alarm Definitions button (). 

    The Alarm Definitions view appears.



  4. Click the Action button () for the alarm definition that you want to copy and select the Copy action.


    The Add Alarm Definition view appears.



  5. Edit the alarm definition information as needed.

    • Name
    • Alarm Type – options include (this list is dynamic and can grow as additional alarm conditions are defined):
      • CMS Error
      • CMS Warning
      • Cleared Alarm
      • Created Device
      • Created Device Type
      • Deleted Device Type
      • Deleted Event
      • Deleted Logged Data
      • Device Not Communicating
      • Export Process Completed
      • Export Process Started
      • Firmware Update
      • Firmware Update Failed
      • Import Process Completed
      • Import Process Started
      • Initiated Discovery
      • Logoff
      • MQTT Configuration Not Updated
      • Modified Device
      • Modified Device Type
      • Password Not Updated
      • Permission Change
      • Power Cycle
      • Provisioning Failure
      • SmartServer IAP
      • Successful Logon
      • Type Mismatch
      • Unknown Type
      • Unsuccessful Logon
      • User Account Change
    • Description – optional alarm definition description
    • Scope – Group (for multiple device) or Device (for a single device)
    • Target – specific device(s), or check the Select All option for all devices
    • Notify List – enter the user or email address where alarm notifications are to be sent (use a comma separator when entering multiple users or emails). If you are entering a user, the alarm notifications will be sent to the email address that is specified in the user settings.



  6. Click SAVE to save the alarm definition.

    The Alarm Definitions view appears.



  7. Click BACK to return to the Alarms and Events widget view.

Editing Alarm Definitions

To edit an existing alarm definition, perform the following steps:

  1. Open the SmartServer CMS.

  2. Open the Alarms and Events widget. Click the Expand button ().



  3. Click the Alarm Definitions button ().

    The Alarm Definitions view appears.

     

  4. Click the Action button () for the alarm definition that you want to edit and select the Edit action.



    The Add Alarm Definition view appears.



  5. Edit the alarm definition as needed.

    • Name
    • Alarm Type – options include (this list is dynamic and can grow as additional alarm conditions are defined):
      • CMS Error
      • CMS Warning
      • Cleared Alarm
      • Created Device
      • Created Device Type
      • Deleted Device Type
      • Deleted Events
      • Deleted Logged Data
      • Device Not Communicating
      • Export Process Completed
      • Export Process Started
      • Firmware Update
      • Firmware Update Failed
      • Import Process Completed
      • Import Process Started
      • Initiated Discovery
      • Logoff
      • MQTT Configuration Not Updated
      • Modified Device
      • Modified Device Type
      • Password Not Updated
      • Permission Change
      • Power Cycle
      • Provisioning Failure
      • SmartServer IAP
      • Successful Logon
      • Type Mismatch
      • Unknown Type
      • Unsuccessful Logon
      • User Account Change
    • Description – optional alarm definition description
    • Scope – Group (for multiple device) or Device (for a single device)
    • Target – specific device(s), or check the Select All option for all devices
    • Notify List – enter the user or email address where alarm notifications are to be sent (use a comma separator when entering multiple users or emails). If you are entering a user, the alarm notifications will be sent to the email address that is specified in the user settings.



  6. Click SAVE to save the alarm definition.

    The Alarm Definitions view appears.



  7. Click BACK to return to the Alarms and Events widget view.

Removing Alarm Definitions

To remove an alarm definition, perform the following steps:

  1. Open the SmartServer CMS.

  2. Open the Alarms and Events widget. Click the Expand button ().



  3. Click the Alarm Definitions button (). 

    The Alarm Definitions view appears.



  4. Click the Action button () for the alarm definition that you want to edit and select the Delete action.



    A confirmation dialog box appears.



  5. Click OK to remove the selected alarm definition.

    The Alarm Definitions view appears.



  6. Click BACK to return to the Alarms and Events widget view.