Frequently Asked Questions - Licensing

License Management is available with SmartServer 3.3 and higher.

The responses below provide answers to commonly asked license management questions:

General

What features are you licensing with the new SmartServer licensing feature?

As of SmartServer 3.3+, the SmartServer may need device capacity and maintenance licenses depending on your application. Device capacity is required for provisioning devices in the SmartServer. Maintenance is required for installing SmartServer software. If you are using SmartServer 3.2 or prior releases then you don't need a device capacity or maintenance licenses.

How do I activate a license on a SmartServer?

You can use the new Manage Licenses dialog in the SmartServer CMS Devices widget to manage your customer account and activate a license. The Manage Licenses dialog is also accessible on system startup, as well as from the main CMS dashboard.

Can I activate a license if my SmartServer does not have an internet connection?

Yes, you can use offline activation to activate your SmartServer licenses without an internet connection. See the Activating Capacity Licenses Offline Using the License Customer Portal and Activating Capacity Licenses Offline Using the License Partner Portal for more information.

Do I need a new license after I re-image the SmartServer IoT?

No. Re-imaging does not cause you to lose your current device capacity and maintenance licenses. If you re-image the SmartServer to a newer version you need to have a valid maintenance license depending on your application. If you re-image the SmartServer to the same or prior version then you don't need a valid maintenance license.

Do I need a new license after I perform a Reset Databases or Restore Factory Settings using the System Configuration page?

No. Reset Databases or Restore Factory Settings does not cause you to lose your current device capacity or maintenance licenses.

How do I manage licenses for Remote CMS?

When you purchase a Remote CMS license, Customer Success will transfer the license to a partner/customer account and complete the activation process. See Manage Licenses for Remote CMS for more information as well as a description of available Remote CMS licenses.

Device Capacity License

What is a device capacity license and what does it cover?

A device capacity license is required for provisioning devices in the SmartServer. You cannot provision more devices than are available in your device capacity license. A device capacity license is not needed for features that do not require you to provision a device in the SmartServer, such as the LON router, BACnet router, or LON remote network interface (RNI) of the SmartServer.  

Do I need a device capacity license if I only use the SmartServer as a router or remote network interface (RNI)?

No, a device capacity license is not required for a SmartServer that is used only as a LON router, BACnet router, or LON remote network interface (RNI).

How do I count the number of devices for a device capacity license?

A device will be counted if it is provisioned in the SmartServer. The SmartServer is counted as one device.

How can I easily determine how much of my device capacity is used?

The SmartServer CMS dashboard displays the number of devices that you have provisioned as well as your total licensed device capacity.

Will my devices be counted if I use the SmartServer in LON Independent Management Mode (IMM) and import the devices from IzoT Net Export utility?

Yes, imported, provisioned LON devices will be counted along with all other provisioned devices in the Devices widget.

Will there be exceptions when counting devices for a capacity license?

Yes, there are two exceptions: 1) the SmartServer itself and 2) the IOX I/O Expansion Module. A SmartServer always counts as one device, even if you have implemented internal applications that appear as a device in the CMS Devices widget. An IOX always counts as one device, even though it may appear as two or three devices in the CMS Devices widget.

Does device capacity restrict the number of datapoints that I can access/manage?

No, the device capacity license only limits the number of provisioned devices and not the number datapoints per device.

I have an installed SmartServer with the SmartServer 3.2 software – do I need a device capacity license after I upgrade to the SmartServer 3.3 software?

You will not require a device capacity license if you are only using the LON router, BACnet router, or LON remote network interface (RNI) of the SmartServer. You will require a capacity license if you are using any of the other features of the SmartServer.

If you purchased the promotional bundle with your SmartServer, our Customer Success team will provide a 1,000-device capacity license and a maintenance license for each bundle you bought prior to the SmartServer 3.3 release.

I need to increase the device capacity of my SmartServer because I need to add more devices to it – what are my options?

You can transfer the existing device capacity license to the cloud, purchase a new license with more capacity, and then download/activate the new license. Alternatively, you can add another device capacity license to your existing license.

Maintenance License

What is a maintenance license and what does it cover?

A maintenance license provides priority technical support and SmartServer software upgrades. Priority technical support is provided by the Customer Success team for users with active maintenance licenses. SmartServer software upgrades are any feature releases of the SmartServer software, not including SmartServer platform upgrades, starting with the SmartServer 3.3 software. Non-feature releases are identified as Updates in the SmartServer Release Notes, for example, SmartServer 3.2 Update 2 is a non-feature release. Platform releases are identified as platform releases in the SmartServer Release Notes. All other releases, starting with SmartServer 3.3, are feature releases.

When can I purchase an annual maintenance license?

You can purchase a maintenance license with a 1-year or 3-year term when you purchase a SmartServer, and at any time prior to termination of the maintenance license for your SmartServer.

I did not buy a maintenance license, but now I need to upgrade my SmartServer software – what do I do?

If you did not purchase an annual maintenance license with your SmartServer, or if you did not purchase a new annual maintenance license prior to the termination of your SmartServer maintenance license, you can purchase a one-time upgrade license to upgrade to the current SmartServer software. You can also purchase an annual maintenance license within 30 days of purchasing a one-time upgrade license. Please contact our Customer Success team if you need a one-time upgrade license.

Will my maintenance license renew automatically?

No. A SmartServer CMS user can use the Manage Licenses dialog to add email notifications for maintenance expirations and renewals. If you configure notifications, the SmartServer CMS will send notification messages by email to the specified email address(es) on the defined notification days.

EnOcean Partners and Customer Accounts

What is the URL for the License Partner Portal?

The License Partner Portal URL is: https://edgeactp.enocean.com

The License Partner Portal is used by partners (EnOcean's customers) to manage customer/project accounts and purchased licenses, and to transfer licenses to customers. EnOcean's Customer Success team provides partners with the License Partner Portal login credentials after they have purchased a license. 

What is the URL for the License Customer Portal?

The License Customer Portal URL is: https://edgeactu.enocean.com

The License Customer Portal is used for offline license activation for device capacity licenses. Offline activation is only available through the License Customer Portal. You will need a License ID or email address in order to log into the License Customer Portal. License IDs are generated and maintained in the /wiki/spaces/TEMP/pages/5278041 and provided by partners. Customers who have an email contact that has been added by a partner can also use their email address to log into the License Customer Portal.

I am a EnOcean partner – how do I manage my purchased licenses?

An EnOcean partner license administrator can log in to the /wiki/spaces/TEMP/pages/5278041 and transfer a purchased license to a customer account. Please contact edge.support@enocean.com for License Partner Portal access credentials.

I am an EnOcean partner – how do I locate the Customer IDs of my customers so I can activate licenses at the SmartServer CMS?

An EnOcean partner license administrator can login into the /wiki/spaces/TEMP/pages/5278041 and locate the Customer IDs. A partner license administrator can also contact the EnOcean Customer Success team for this information.

Sales and Customer Success

Is there a trial device capacity license for SmartServer product evaluation, and if so, how do I request one?

Yes, a 5-device capacity, 1-month trial license is available for new SmartServer customers to evaluate the product. Please contact edge.support@enocean.com for a SmartServer trial license.

I have questions about this new SmartServer maintenance licensing feature – who should I contact?

You can contact edge.support@enocean.com for general licensing questions.

How do I buy a device capacity license or a maintenance license?

Please contact our Sales team at edge.info@enocean.com for more information about the various device capacity and maintenance license models that are available for purchase.

I have a trial license – how do I switch to an ongoing license?

Please contact our Sales team at edge.info@enocean.com for more information about the various device capacity and maintenance license models that are available for purchase.

I need to request a Return Materials Authorization (RMA) – how do I transfer/recover my activated licenses from my original SmartServer?

If you are unable to login to the CMS and transfer the activated licenses to the cloud, please contact our EnOcean Customer Success team and provide the SmartServer install code. An EnOcean license administrator will be able to process the license transfer.