We only accept warranty returns for products purchased directly from EnOcean.
If you purchased the product through a distributor or third-party then please contact them for any warranty returns.
All products unless otherwise specified have a one year warranty from the date of purchase that were purchased directly from EnOcean.
Product Info
Most SmartServer IoT issues can be fixed by re-imaging it.
RMA process for Edge products:
You send an email to order@enocean.com cc’ing edge.support@enocean.com – include in the subject bar “RMA request for product xxxx”.
This will then alert the support team that you have a possible RMA.
Our support team will then contact you to check if the issue can be resolved remotely, without you returning the items to us.
If we need the items to be returned, we will convert your support ticket number into an RMA number.
We will then contact you confirming the RMA number and provide you with an address to return the faulty product to.
For Edge product this is a USA address (see below). As per our terms & conditions customers usually pay the return freight costs. But this does depend on the fault.
Once our support team have received the faulty product, they will be able to quickly confirm the issue and we usually offer you the choice of a credit note or replacement product.
Adress for return shipments:
EnOcean Edge Inc.
#230
5655 Silver Creek Valley Rd.
San Jose CA 95135