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License Management is
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required with SmartServer 3.3 and higher.
The responses below provide answers to commonly asked license management questions:
| Table of Contents | ||
|---|---|---|
|
General
What features are you licensing with the
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SmartServer licensing feature?
As of With SmartServer 3.3 +and higher, the SmartServer may need device capacity and maintenance licenses depending on your application. Device capacity is required for provisioning devices in the SmartServer. Maintenance is required for upgrading SmartServer software. If you are using SmartServer 3.2 or prior releases, then you don't do not need a device capacity or maintenance licenseslicense.
Maintenance Licenses licenses are sold based on device count with a 1-year or 3-year term. The number of devices for all current Maintenance maintenance licenses must meet or exceed the number of devices for all device capacity licenses on the SmartServer.
For SmartServer Pi, a core license is required for SmartServer functionality.
When do I not need a SmartServer license?
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When you purchase a Remote CMS license, Customer Success will transfer the license to a partner/customer account and complete the activation process. See Manage Licenses for Remote CMS for more information as well as a description of available Remote CMS licenses.
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A maintenance license provides priority technical support and SmartServer software upgrades. Priority technical support is provided by the Customer Success team for users with active maintenance licenses. SmartServer software upgrades are any feature releases of the SmartServer software, not including SmartServer platform upgrades, starting with the SmartServer 3.3 software. Non-feature releases are identified as Updates in the SmartServer Release Notes, for example, SmartServer 3.2 Update 2 is a non-feature release. Platform releases are identified as platform releases in the SmartServer Release Notes. All other releases, starting with SmartServer 3.3, are feature releases.
Maintenance Licenses licenses are sold based on device count with a 1-year or 3-year term. The number of devices for all current Maintenance maintenance licenses must meet or exceed the number of devices for all device capacity licenses. If you have two 10-device device capacity licenses for a total of 20 devices then you need at least 20 devices for all the maintenance licenses. Typically, when you buy a device capacity license, you will buy a matching maintenance license (by device count).
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If you did not purchase an annual maintenance license with your SmartServer, or if you did not purchase a new annual maintenance license prior to the termination of your SmartServer maintenance license, then you can purchase a one-time upgrade license to upgrade to the current SmartServer software. You can also purchase an annual maintenance license within 30 days of purchasing a one-time upgrade license. Please contact our Customer Success team if you need a one-time upgrade license.
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When you activate a Maintenance license on the SmartServer, the maintenance license start-time gets recorded. When you return a license back to the license server the maintenance license is returned with an active start-time. This means Maintenance maintenance time continues to run on the returned license. So if you activated a 1 year maintenance license and use it on a SmartServer for 3 months and then return it, and 4 months pass before you activate this same maintenance license on another SmartServer, the maintenance license will have 5 months left (12 - 3 - 4).
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The License Partner Portal URL is: https://edgeactp.enocean.com.
The License Partner Portal is used by partners (EnOcean's customers) to manage customer/project accounts and purchased licenses, and to transfer licenses to customers. EnOcean's Customer Success team provides partners with the License Partner Portal login credentials after they have purchased a license.
What is the URL for the License Customer Portal?
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The License Customer Portal is used for offline license activation for device capacity licenses. Offline activation is only available through the License Customer Portal. You will need a License ID or email address in order to log into the License Customer Portal. License IDs are generated and maintained in the License Partner Portal and provided by partners. Customers who have an email contact that has been added by a partner can also use their email address to log into the License Customer Portal.
I am a EnOcean partner – how do I manage my purchased licenses?
An EnOcean partner license administrator can log in to the License Partner Portal and transfer a purchased license to a customer account. Please contact edge.support@enocean.com for License Partner Portal access credentials.
I am an EnOcean partner – how do I locate the Customer IDs of my customers so I can activate licenses at the SmartServer CMS?
An EnOcean partner license administrator can login into the License Partner Portal and locate the Customer IDs. A partner license administrator can also contact the EnOcean Customer Success team for this information.
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I need to request a Return Materials Authorization (RMA) – how do I transfer/recover my activated licenses from my original SmartServer?
If you are unable to login to the CMS and transfer the activated licenses to the cloud, please contact our EnOcean Customer Success team and provide the SmartServer install code. An EnOcean license administrator will be able to process the license transfer.