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License Management is available with SmartServer 3.3 and higher.


What features are you licensing with the new SmartServer licensing feature?

We are licensing As of SmartServer 3.3+, the SmartServer may need device capacity and maintenance licenses depending on your application. Device capacity is required for provisioning devices in the SmartServer. Maintenance is required for installing SmartServer software. If you are using SmartServer 3.2 or prior releases then you don't need a device capacity or maintenance licenses.

How do I activate a license on a SmartServer?


Do I need a new license after I re-image the SmartServer IoT?

No. Re-imaging does not cause you to lose your current device capacity and maintenance licensesnot cause you to lose your current device capacity and maintenance licenses. If you re-image the SmartServer to a newer version you need to have a valid maintenance license depending on your application. If you re-image the SmartServer to the same or prior version then you don't need a valid maintenance license.

Do I need a new license after I perform a Reset Databases or Restore Factory Settings using the System Configuration page?


A maintenance license provides priority technical support and SmartServer software upgrades. Priority technical support is provided by the Customer Success team for users with active maintenance licenses. SmartServer software upgrades are any feature releases of the SmartServer software, not including SmartServer platform upgrades, starting with the SmartServer 3.3 software. Non-feature releases are identified as Updates in the SmartServer Release Notes, for example, SmartServer 3.2 Update 2 is a non-feature release. Platform releases are identified as platform releases in the SmartServer Release Notes. All other releases, starting with SmartServer 3.3, are feature releases.


No. A SmartServer CMS user can use the Manage Licenses dialog to add email notifications for maintenance expirations and renewals. If you configure notifications, the SmartServer CMS will send notification messages by email to the specified email address(es) on the defined notification days.

EnOcean Partners and Customer Accounts


The License Partner Portal URL is:

The License Partner Portal is used by partners (EnOcean's customers) to manage customer/project accounts and purchased licenses, and to transfer licenses to customers. EnOcean's Customer Success team provides partners with the License Partner Portal login credentials after they have purchased a license. 

What is the URL for the License Customer Portal?


The License Customer Portal is used for offline license activation for device capacity licenses. Offline activation is only available through the License Customer Portal. You will need a License ID or email address in order to log into the License Customer Portal. License IDs are generated and maintained in the License Partner Portal /wiki/spaces/TEMP/pages/5278041 and provided by partners. Customers who have an email contact that has been added by a partner can also use their email address to log into the License Customer Portal.

I am a EnOcean partner – how do I manage my purchased licenses?

An EnOcean partner license administrator can log in to the License Partner Portal /wiki/spaces/TEMP/pages/5278041 and transfer a purchased license to a customer account. Please contact for License Partner Portal access credentials.

I am an EnOcean partner – how do I locate the Customer IDs of my customers so I can activate licenses at the SmartServer CMS?

An EnOcean partner license administrator can login into the License Partner Portal /wiki/spaces/TEMP/pages/5278041 and locate the Customer IDs. A partner license administrator can also contact the EnOcean Customer Success team for this information.


Please contact our Sales team at for more information about the various device capacity and maintenance license models that are available for purchase.

I need to request a Return Materials Authorization (RMA) – how do I transfer/recover my activated licenses from my original SmartServer?

If you are unable to login to the CMS and transfer the activated licenses to the cloud, please contact our EnOcean Customer Success team and provide the SmartServer install code. An EnOcean license administrator will be able to process the license transfer.