Resetting the SmartServer to Factory Defaults (Release 4.1 and Prior)

Owned by Nina Cardillo
08-Jan-2024
3 min read

For SmartServer 4.2 and higher, see Resetting the SmartServer IoT to Factory Defaults.

You can clear the databases in your SmartServer, and you can reset the SmartServer to the same configuration as it ships from the factory.  Following is a summary of the two tasks:

  • Reset Databases – this process clears the SmartServer databases without changing the SmartServer IP addresses. You can use this process to clear the databases in your SmartServer to recover from any database corruption.

  • Restore Factory Settings – this process performs the following operations and then restarts the SmartServer:
    • SmartServer factory settings are restored including IP and port settings
    • Services are stopped
    • Databases are cleared
    • Custom web pages and applications are deleted
    • This does not restore the HTTP and HTTPS default ports if you changed them. You will have to manually change them back to the defaults, see Changing HTTP and HTTPS Ports for more details.

You can use this process to start over with the SmartServer for a new site or to recover from any database corruption that you could not clear by the reset databases procedure.

For SmartServer 3.1 and prior

If you are using SmartServer 3.1 or a prior release, and you have more than one LON network interface (U60 or U70) attached to a SmartServer, disconnect all but one of the LON network interfaces before resetting to factory defaults. Plug the LON network interfaces back in after the reset is complete. These steps are not required if you are only resetting databases.

For LON devices unsafe-only - SmartServer MAC IDs and Neuron IDs may get changed

Re-imaging the SmartServer system, resetting databases, or restoring the settings to factory defaults may cause the MAC IDs (also referred to as neuron IDs) to change in the SmartServer for the IP-852 and U60 routers, SmartServer IoT device (used for IMM), and any internal devices that get their neuron IDs assigned by the SmartServer.

If you are using the IP-852 Config Server, after you reset/restore/re-image the SmartServer, you many need to delete the SmartServer device shape in IP-852 Config Server and then add it again.

If the SmartServer is used in an  IzoT CT or IzoT Net Server database, after you reset/restore/re-image the SmartServer, you will need to decommission the IP-852 and U60 routers (remove the neuron ID as it has changed), the SmartServer IoT device, and any SmartServer internal devices, and then commission these devices with the new neuron IDs.

This section consists of the following:

Resetting the Databases to Defaults

To restore factory settings for databases using the SmartServer Configuration page, follow the steps below.

  1. Open the SmartServer Configuration page.  

    The Network Configuration page appears.



  2. Click the System tab at the top of the page.

    The System Configuration tab appears.



  3. Click Reset To Defaults.


  4. The RESTORE DEFAULT SETTINGS tab appears.



  5. In the Reset Databases area, enter the current password in the appropriate fields and click Update. 



    Allow about 10 minutes for the SmartServer to initialize.

Resetting the System to Defaults

To restore factory settings for the system using the SmartServer Configuration pages, follow the steps below.

  1. Open the SmartServer Configuration page.  

    The Network Configuration page appears.



  2. Click the System tab at the top of the page.

    The System Configuration tab appears.



  3. Click Reset To Defaults.


  4. The RESTORE DEFAULT SETTINGS display appears.



  5. In the Restore Factory Settings area, click Update.



    Allow about 10 minutes for the SmartServer to initialize.