License Management is available with SmartServer 3.3 and higher.
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You can activate a license either online (where the SmartServer has a connection to the Internet) or offline (where the SmartServer does not have a connection to the Internet). For online license activation where the SmartServer has an Internet connection, licenses are activated using the SmartServer CMS Manage Licenses dialog box. See Activating Licenses Online Using the SmartServer CMS for more information. You will need a Customer ID to access the account licenses from the cloud using the SmartServer CMS Manage Licenses dialog.
If you are using offline activation, you can use the License Customer Portal to activate the device capacity license yourself by creating a device capacity offline activation file. You will need a License ID or email address in order to log into the License Customer Portal. License IDs are generated and maintained in the /wiki/spaces/TEMP/pages/1475193License Partner Portal and provided by partners. Customers who have an email contact that has been added by a partner can also use their email address to log into the License Customer Portal. Or,
To activate a maintenance license offline, contact the Customer Success team to provide you with an offline maintenance activation file. You can activate both licenses using the SmartServer CMS.
You can use the Manage Licenses dialog on the SmartServer CMS to view your SmartServer licensing information, manage licensing accounts, download and transfer licenses from and to the cloud, and set email notifications for maintenance expirations and renewals. The Manage Licenses dialog and its features are only available for the SmartServer CMS Owner user type. See Obtaining Licensing Information to get started using the Manage Licenses dialog.
A SmartServer License Partner Portal is available for EnOcean SmartServer partners to manage customer and project accounts and licenses, and to transfer licenses to customers as described in Using the License Partner Portal. EnOcean's Customer Success team provides partners the License Partner Portal login credentials. Within the License Partner Portal, projects that are owned by a partner are referenced as customer/project and can be uniquely identified by customer name (e.g., P2022-0208 or P-Building 1).
A License Customer Portal is available for all SmartServer users to perform offline license activation for device capacity licenses as described in Activating Capacity Licenses Offline Using the License Customer Portal. Offline activation is only available through the License Customer Portal. A License ID or email address is required to log into the License Customer Portal. License IDs are generated and maintained in the License Partner Portal and provided by partners. Customers who have an email contact that has been added by a partner can also use their email address to log into the License Customer Portal.
SmartServer licenses are associated with customer licensing accounts. A Customer ID identifies each customer licensing account. The Customer ID is a unique identifier (e.g., 2133c667-af41-4518-94df-a2bb3b775330) for a customer licensing account. You can use the Customer ID to access the account licenses from the cloud using the SmartServer CMS Manage Licenses dialog as described in Activating Licenses Online Using the SmartServer CMS.
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Priority support is provided by the Customer Success team for users with active maintenance licenses. Upgrades are SmartServers software updates that require an active maintenance license. Upgrades are major (i.e., 3.3 to 4.0) and minor (3.3 to 3.4) releases. Updates are non-feature releases (e.g., 3.3 to 3.3 Update 1) and do not require a maintenance license.
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