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To change the SmartServer system password, see Changing the System Password.  This procedure will also change the CMS user password if the two passwords are the same prior to the change.

To change the CMS user password without changing the SmartServer system password, see Changing User Passwords.

See also Defining Users (Release 4.1) for additional user tasks.

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Changing Passwords for Enhanced Security

With SmartServer 3.6 and higher, if you log into the SmartServer Configuration pages and Enhanced Security is enabled, and your password does not meet the strength requirements, then the Change Password dialog will appear requiring you to change your password. 

Enter the new password, confirm the new password, and click Update to save your changes.

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 See the Conforming to Password Requirements section for more information about password requirements.

Since the Enhanced Security feature is enabled by default, and the default factory password does not meet the enhanced security password requirements, you will always be required to change your password the first time you log into the SmartServer Configuration pages with SmartServer 3.6.

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Enhanced Security has no effect when using SAML or OAuth 2.0 Authentication Methods. Enhanced Security passwords are used when the Authentication Method is set to Basic. 

Conforming to Password Requirements

The password must be at least 14 characters long and must include each of the following:

• An uppercase letter ( A-Z ).
• A lowercase letter ( a-z ).
• A number ( 0,1, 2, 3, 4, 5, 6, 7, 8, 9 ).
• A special character ( ! # $ % & ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | } ~ ).

The password must conform to the following restrictions:

• Single quote ( ' ), double quote ( “ ), spaces, and tabs are not allowed.
• Systematic characters (e.g., 1234 and other commonly guessed character patterns) are not allowed.
• The New Password and Confirm New Password entries must match.
• The New Password cannot match any one of the last five passwords.

To reveal the disguised password characters, click the Show Password button (Image Added).

Changing the System Password

You can change the SmartServer system password for the SmartServer system username, which is apollo.  The initial password for the apollo user is printed on the label on the bottom of your SmartServer. 

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To change the SmartServer system password, follow these steps:

1. Open the SmartServer Configuration page as described in Accessing the SmartServer IoT Configuration Page. The Network tab appears as the default SmartServer Configuration page. Once the network settings are configured for the SmartServer system, then the System tab will appear as the default as shown in the next step.
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2. Click the System tab.
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3. Click Change Password.
   
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   The Change Password dialog appears.
   
   
   
   

4. Enter the following information:

   
   
   • Current Password
   • New Password

   • Confirm New Password
     
     See the Conforming to Password Requirements section for more information about password requirements.
     
     

5. Click Update.

Resetting User Passwords

You can reset the password for another CMS user if your user account is specified as an Owner user type. Resetting passwords requires that an SMTP server has been configured for the SmartServer and that a valid email address for the user has been provided, as described in Managing Customer and User Accounts.

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1. Open the CMS Users widget.
   
   
   
   
2. Click the Action button () for the desired user and select the Reset Password action. 
   
   
   
   
3. Confirm the reset operation by clicking OK on the Confirmation dialog box. 
   
   
   
   If an SMTP server has been configured in the CMS for the SmartServer to use, then a message appears indicating that a password was sent to the user’s email address. For example:
   
   
   
   Otherwise, an error message similar to the following will appear.
   
   

Restoring the Factory System Password with the Connect Button

Starting with SmartServer 2.6, you can enable/disable system password recovery using the SmartServer Connect button (see Using the LEDs and Buttons section for more information).  When enabled, you can restore the factory system password by holding down the Connect button for 20 seconds.  Doing so resets the password to the factory default as specified on the label on the bottom of your SmartServer.  The SmartServer indicates it is resetting the password by changing the Ready LED to flashing red. When the password reset is completed, the Ready LED will change to blue and the SmartServer IoT will initiate an immediate reboot. 

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1. Open the SmartServer Configuration page as described in Accessing the SmartServer IoT Configuration Page. The Network tab appears as the default SmartServer Configuration page. Once the network settings are configured for the SmartServer system, then the System tab will appear as the default as shown in the next step.
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2. Click the System tab.
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3. Clear the option for Password reset via the SmartServer Connect button.
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Conforming to Password Requirements

The password must be at least 14 characters long and must include each of the following:

• An uppercase letter ( A-Z ).
• A lowercase letter ( a-z ).
• A number ( 0,1, 2, 3, 4, 5, 6, 7, 8, 9 ).
• A special character ( ! # $ % & ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | } ~ ).

The password must conform to the following restrictions:

• Single quote ( ' ), double quote ( “ ), spaces, and tabs are not allowed.
• Systematic characters (e.g., 1234 and other commonly guessed character patterns) are not allowed.
• The New Password and Confirm New Password entries must match.
• The New Password cannot match any one of the last five passwords.

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