SmartServer Pi Troubleshooting (Custom Hardware)

SMARTSERVER PI IS AVAILABLE WITH SMARTSERVER 4.2 AND HIGHER.

This describes troubleshooting scenarios and consists of the following:

See also:

Troubleshooting Scenarios

1. I cannot determine the Raspberry Pi / SmartServer Pi IP address.

To determine your Raspberry Pi / SmartServer Pi IP address, see Connect to the Raspberry Pi.

2. The SmartServer Pi requires that I change the password.

To set up SmartServer Pi passwords, see Changing the SmartServer Pi User Passwords.

3. I am having trouble enabling/disabling network interfaces.

If you are experiencing trouble enabling or disabling network interfaces using the SmartServer Pi Configuration page, then verify that you are using Raspberry Pi OS Lite 64-bit, release date October 11, 2023 or later. Refer to the sections that follow to determine versions.

If you are experiencing trouble enabling or disabling LoRaWAN, see (Optional) Add a LoRaWAN Interface for SmartServer Pi (Release 4.2)

Determining the Debian Version

You can determine what version of Debian you are using by entering the following commands from a terminal window on the server (described above):

lsb_release -a
cat /etc/debian_version

Determining the Cockpit Version

You can determine what version of Cockpit (web browser for Linux server administration) you are using by entering the following command from a terminal window on the server (described above):

dpkg -l | grep cockpit

3. I see the message: "This module requires administrative access... ".

If you are logging into the SmartServer Pi Configuration page and see the following message as shown in the figure below: This module requires administrative access. Switch to administrative access in Cockpit's upper menu. 

Click the button.

The following message appears.



Click Close. The SmartServer Pi Configuration page opens with administrative access.