KB1351 - Izot CT or Izot Net Server activation key is reported as invalid

Owned by Michael Wytyshyn (Unlicensed)
02-Jan-2024
2 min read

 Problem

When you enter the activation key into the license wizard, this error is displayed:

"Either this activation key has an invalid format or this key doesn't exist. Please enter a valid activation key".

 Solution

 

This error should be fixed by updating to the latest version of Izot CT or Izot Net Server, available from:   EnOcean Edge Portal - EnOcean Edge Documentation and Software Downloads Portal (atlassian.net)


If that does not help, check whether the license wizard is offline or online.
If the license wizard is online, there might be an issue with the key. Please send the activation Key to edge.support@enocean.com and we will check it.



  1. If you are trying to activate IzoT CT 4.1 or IzoT Net Server 4.1  while the PC is not connected to the internet then you can do one of the following: 

 

a. Close the Echelon License Wizard
b. Using Windows Explorer (File Explorer) replace the existing file located in
         C:\Program Files (x86)\Echelon\License Tools
    with the one at the following link (the file is zipped up so you will have to unzip it).
http://downloads.echelon.com/support/downloads/software/integration/IzoT_Net_Server/ProductsList.zip
c. Start the Echelon License Wizard and create the License request file *.elwrq
d. Send the *.elwrq to edge.support@enocean.com and they will send you an Activation response *.elwrs file
e. If this still doesn't work send you Activation key to edge.support@enocean.com so they can check the key.

  1. IzoT CT 4.0 ( or OpenLNS CT) or IzoT Net Server 4.0 (or OpenLNS Server)  then the following may apply

If the license wizard is reported offline (but the computer has otherwise internet access), there might be an issue with the computer's clock and/or time zone.  In the Control Panel- Date and Time, select Change Date and Time, confirm it is correct and press OK, then Select Change Time Zone, confirm it is correct and press OK.

Start again the Echelon License wizard

If the license wizard is online, there might be an issue with the key. Please send the activation Key to edge.support@enocean.com and we will check it.

 

 Related Products

  • IzoT CT

  • OpenLNS CT

  • IzoT Net Server

  • OpenLNS Server