SmartServer Troubleshooting
This section describes how to troubleshoot the SmartServer and consists of the pages listed below.
To get started, see Troubleshooting Overview.
- Troubleshooting Overview
- Troubleshooting Conditions
- BACnet Is Not Working
- Browser Cache Needs To Be Cleared
- CMS Displays Incorrect Information
- Connections Are Not Working
- Data Is Not Being Logged
- Device Discovery Feature
- Edge Devices Are Down
- EnOcean Devices Are Not Working
- File Export Is Not Working
- Licenses Disappeared
- LON Devices
- LoRaWAN Is Not Working
- Modbus Devices
- SmartConnect (Custom Hardware)
- Configuration Page Reverted to Default Branding
- Error Message "This module requires administrative access... " Appears
- Licenses for SmartConnect 4.5 Update 1 and 2 Are Not Working
- LON Error "Failed to get transceiver type..." Appears
- Network Interfaces Are Not Enabling/Disabling
- Password Change is Needed for SmartConnect
- Raspberry Pi / SmartConnect IP Address Needs To Be Resolved
- Remote Mode with EnOcean IoTC Needs To Be Manually Started for SmartConnect
- SmartConnect Requires Reboot
- SmartConnect Requires Reset to Factory Defaults
- Storage Manager Needs To Be Started for SmartConnect 4.5 Update 1
- SmartServer IoT
- EnOcean Devices
- Host Keys for SSH Access and SFTP Need To Be Added
- Internal Apps or Services Need To Be Recovered
- Internal Device Is Not Working After SmartServer 4.0 Upgrade
- LON Devices for SmartServer IoT
- SmartServer IoT Cannot Be Reached
- SmartServer IoT CMS Cannot Be Accessed
- SmartServer IoT Configuration Page Cannot Be Accessed
- SmartServer IoT IP Address Needs To Be Resolved
- SmartServer IoT Password Is Forgotten
- SmartServer IoT Password Needs To Be Changed
- SmartServer IoT Reboots or Is Stuck in the U-boot Prompt
- SmartServer IoT Requires Reboot
- SmartServer IoT Requires Reset Databases
- SmartServer IoT Requires Reset to Factory Defaults
- SmartServer IoT State Appears Unprovisioned
- USB Flash Drive Is Not Recognized
- SSH, SFTP (WinSCP), and MQTT Are Not Working
- Sunrise and Sunset Times Are Off Using Scheduled Events
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