Provisioning, Deprovisioning, and Replacing Devices

For SmartServer 3.3 and prior, see Provisioning Devices (Release 3.3 and Prior).

You can provision devices to enable management, monitoring, and control actions for the devices.  A capacity license is required to provision any devices with your SmartServer.

This page includes the following sections:

Provisioning and Deprovisioning a Device

You can provision, deprovision, and reprovision a device in the CMS Devices widget.  To provision or deprovision a device, follow these steps:

  1. Open the SmartServer IoT CMS.

  2. Add a capacity license for the devices you will provision if you do not already have sufficient capacity.  See Manage Licenses for more information.

  3. If your SmartServer is running at more than 10 events per second (EPS), temporarily pause event monitoring to speed up the provisioning process.

  4. Open the Devices widget.



  5. Click the Action button () for the desired device and select the Provision or Deprovision action as appropriate.


    The Provision action will appear for devices that are not yet provisioned (e.g., DIO).



    The Deprovision action will appear for devices that are provisioned (e.g., DIO-01).

    The device state will be updated based on your selection.

  6. If you paused monitoring in step 3, resume event monitoring.

Provisioning and Deprovisioning Multiple Devices

You can provision and deprovision multiple devices at the same time in the CMS Devices widget.  To provision or deprovision multiple devices, follow these steps:

  1. Open the SmartServer IoT CMS.

  2. Add a capacity license for the devices you will provision if you do not already have sufficient capacity.  See Manage Licenses for more information.

  3. If your SmartServer is running at more than 10 events per second (EPS), temporarily pause event monitoring to speed up the provisioning process.

  4. Open the Devices widget.



  5. Select the devices to be provisioned or deprovisioned. A checkmark will appear for the selected devices.



  6. Click the Action button () and select the Provision Selected or Deprovision Selected action depending on the device state.



    Or



    The device state will be updated as appropriate.

  7. If you paused monitoring in step 3, resume event monitoring.

Provisioning Devices in a Group

You can provision multiple devices in the same group in the CMS Groups widget.  To provision devices in a group, follow these steps:

  1. Open the SmartServer IoT CMS.

  2. Add a capacity license for the devices you will provision if you do not already have sufficient capacity.  See Manage Licenses for more information.

  3. If your SmartServer is running at more than 10 events per second (EPS), temporarily pause event monitoring to speed up the provisioning process.

  4. Open the Groups widget.



  5. Click the Action button () for the selected group and select the Provision All Devices action.



  6. Click OK in the Confirmation dialog box to provision all devices in the selected group.


  7. If you paused monitoring in step 3, resume event monitoring.

Deprovisioning Devices in a Group

You can deprovision multiple devices in the same group in the CMS Groups widget.  To deprovision devices in a group, perform the following steps:

  1. Open the SmartServer IoT CMS.

  2. If your SmartServer is running at more than 10 events per second (EPS), temporarily pause event monitoring to speed up the deprovisioning process.

  3. Open the Groups widget.



  4. Click the Action button () for the selected group and select the Deprovision All Devices action.



  5. Click OK in the Confirmation dialog box to deprovision devices in the selected group.



  6. If you paused monitoring in step 2, resume event monitoring.

Reprovisioning LON Devices

LON is not support for SmartServer Pi.

You can reprovision discovered LON devices that appear as green in the CMS Devices widget, but that you have not yet explicitly provisioned.  This ensures that the devices are provisioned with the correct configuration.  For example, if you provision a set of LON devices and then reset your SmartServer to factory defaults as described in Resetting the SmartServer IoT to Factory Defaults, the SmartServer may automatically rediscover the LON devices and mark them as provisioned (green).  A second example is a set of LON devices that you have provisioned using an LNS tool such as IzoT CT, and then subsequently create the device in the CMS.  In both examples, the SmartServer may have the wrong configuration for the LON devices.  To reprovision the LON devices, follow these steps:

  1. Open the SmartServer IoT CMS.

  2. Add a capacity license for the devices you will provision if you do not already have sufficient capacity.  See Manage Licenses for more information.

  3. If your SmartServer is running at more than 10 events per second (EPS), temporarily pause event monitoring to speed up the reprovisioning process.

  4. Open the Devices widget.



  5. Click the action button () for the desired device and select the Reprovision action.



  6. If you paused monitoring in step 3, resume event monitoring.

Loading a Device Image

You can update device firmware using the Devices widget. If you are updating more than one device, ensure that the devices are compatible with the image you are loading. To update device firmware, follow these steps:

  1. Open the SmartServer IoT CMS.

  2. If your SmartServer is running at more than 10 events per second (EPS), temporarily pause event monitoring to speed up the loading process.

  3. Open the Devices widget.



  4. Click the Action button () and select the Load Image action if you are updating the device firmware for a single device.



    Or, if you are updating the device firmware for selected devices, click the devices you want to update (a checkmark appears) and click the Action button () and select the Load Image for Selected action.



    Or, if you are updating the device firmware for all devices, click the Action button () and select the Load Image for All action.



    The Load Image for Devices view appears.



  5. Drag the device firmware update file into the Drop new image file here area, or select it by clicking the Drop new image file here area and browsing to your file.

    For LON devices, the supported image file types are .apb, .ndl, .nx, and .nxi.




  6. Click the Save button () to load the file to the SmartServer. Or, you can click IMPORT FILES.

    A message appears indicating that the file is being loaded.



  7. Click the Load button ().

    A message appears indicating that the file is being sent to the device.



    The CMS downloads and installs the device firmware update. 

  8. If you paused monitoring in step 2, resume event monitoring.

Replacing a Device

You can replace a device that has failed or that requires replacement with a newer model of the same device.  To replace a device, follow these steps:

  1. Open the SmartServer IoT CMS.

  2. Open the Devices widget.



  3. Click the Action button () for the device you wish to replace and select the Replace action.



    The Replace device view appears.



  4. If you are replacing an IOX device, then a manual reset is required. Performing a wink action will help identify the device as indicated by the LEDs.

  5. Update the MAC Address or UID (unique identifier) property.



  6. Click REPLACE.

Removing a Device

You can remove a device that is no longer required. 

If you remove a discovered LON device with a SmartServer configured for LON DMM, if the device is still accessible to the SmartServer the SmartServer may change the configuration of the device and cause it to stop working.  To prevent any modification of a device to be removed, physically remove the device from the LON channel.  This will prevent the SmartServer from changing the device's configuration.

To remove a device, follow these steps:

  1. Open the SmartServer IoT CMS.

  2. If your SmartServer is running at more than 10 events per second (EPS), temporarily pause event monitoring to speed up the provisioning process.

  3. Open the Devices widget.



  4. Click the Action button () on the Devices widget and select the Remove action.



  5. Click OK in the Confirmation dialog box to remove the selected device.



  6. If you paused monitoring in step 2, resume event monitoring.