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Downloading Logs

Downloading Logs

Owned by Nina Cardillo
24-Feb-2025
3 min read
Downloading logs is available with SmartServer 4.0 and higher.
For SmartConnect, Download Logs feature s is supported for SmartConnect 4.3 and higher. SmartConnect is available with SmartServer 4.2 and higher.

For SmartServer 4.1 and prior, see Downloading Logs (Release 4.1 and Prior).

You can download SmartServer logs for troubleshooting and system diagnostics. To download logs, follow the steps below.

  1. Open the SmartServer Configuration page as described in Accessing the SmartServer IoT Configuration Page. The Network tab appears as the default SmartServer Configuration page. Once the network settings are configured for the SmartServer system, then the System tab will appear as the default.

    image-20250221-164518.png
    SmartServer IoT Network Tab

     

    SmartServer IoT System Tab


    For SmartConnect, open the SmartServer Configuration page as described in Accessing the SmartConnect Configuration Page. The Configuration page view that appears depends on your cache data. As needed, click the SmartServer IoT tab (left-side). The System tab (top) will appear as the default as shown below.

    image-20250221-181129.png
    SmartConnect System Tab

     

  2. Click the System tab as needed.

     

    SmartServer IoT System Tab

     

  3. Click Download logs.

    The examples that follow show a SmartServer IoT system. For SmartConnect, the Download Logs feature works similarly. 

    image-20250221-181418.png
    SmartServer IoT System Tab


    A message appears indicating that logs are being collected and that the process will take a few minutes to complete.

    image-20250221-182742.png
    SmartServer IoT System Tab


    Once the logs are downloaded, a message appears indicating that the file is ready.

    image-20250221-182811.png
    SmartServer IoT System Tab

     

  4. Click the Download button to download all logs and configuration files to your PC.

    SmartServer IoT System Tab

     

  5. Click the download log to unzip and open the file.

    SmartServer IoT System Tab

     

  6. Click anywhere on the System Configuration page to bring the page back into view.

 

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