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Downloading Logs

Downloading Logs

Downloading logs is available with SmartServer 4.0 and higher.
For SmartConnect, Download Logs feature s is supported for SmartConnect 4.3 and higher. SmartConnect is available with SmartServer 4.2 and higher.

For SmartServer 4.1 and prior, see Downloading Logs (Release 4.1 and Prior).

You can download SmartServer logs for troubleshooting and system diagnostics. To download logs, follow the steps below.

  1. For SmartServer IoT, log into the Configuration page as described in Accessing the SmartServer IoT Configuration Page. For SmartConnect, log into the Configuration page as described in Accessing the SmartConnect Configuration Page. Click the SmartServer IoT tab (left side) as needed.

    The System tab appears.

    image-20250606-015029.png
    SmartServer IoT System Tab

     

    image-20250327-230611.png
    SmartConnect System Tab

     

  2. Click Download logs.

    The examples that follow show a SmartServer IoT system. For SmartConnect, the Download Logs feature works similarly. 

    image-20250611-181251.png
    SmartServer IoT System Tab


    A message appears indicating that logs are being collected.

    image-20250611-181540.png
    SmartServer IoT System Tab


    Once the logs are downloaded, a message appears indicating that the file is ready.

    image-20250611-181709.png
    SmartServer IoT System Tab

     

  3. Click the Download button to download all logs and configuration files to your PC.

    image-20250611-181854.png
    SmartServer IoT System Tab

     

  4. Click the download log to unzip and open the file.

    image-20250611-182021.png
    SmartServer IoT System Tab

     

  5. Click anywhere on the System Configuration page to bring the page back into view.